Terms and Conditions

Money-Back Guarantee

We offer a money-back guarantee on all our transcript services if your transcripts are not delivered by the advertised turnaround time.

To be eligible for our money-back guarantee, your audio/video files must meet the following criteria:

  • High-quality audio (not Difficult Audio)
  • Four or fewer speakers
  • For our 24-Hour Service, your order total is no longer than 1 hour
  • For our 48-Hour Service, your order total is no longer than 2 hours
  • For our One-Week Service, your order total is no longer than 10 hours

If your audio/video files do not meet the criteria for one or more of the above categories, we cannot offer our money-back guarantee. We will still transcribe your files, but there is a possibility it might take longer to deliver than the advertised turnaround time.

There are no refunds or returns not covered in the guarantees above.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information

If there are any questions regarding these Terms of Service, you may contact us using the information below.


You might also be interested in reading our Privacy Policy page.